Last updated: 1 July 2026
This Privacy Policy explains how Visual Sense, operating BasketballClipboard.com, collects and uses personal data when you visit the website, create a custom clipboard design, place an order, upload artwork, or contact us.
1. Who we are
The controller responsible for personal data is:
Visual Sense
Registered address: Gijzelaarslaan 13, Groningen, the Netherlands
Company number: 02083875
Website: www.basketballclipboard.com
Customer support: info@basketballclipboard.com
Company/privacy contact: info@visualsense.nl
2. Personal data we collect
Depending on how you use the website, we may collect the following categories of personal data:
- Contact details: name, email address, organisation, message content, and support details.
- Order and billing details: billing and shipping address, order number, products ordered, price, tax information, payment status, and invoice details.
- Design data: selected court layout, colors, team name, custom text, uploaded logos or images, preview files, and configuration data saved with the cart or order.
- Account data: account details and login information if you create or use an account.
- Payment data: payment method, payment status, and transaction references. Full card details are processed by payment providers and are not stored by us.
- Technical data: IP address, browser type, device type, operating system, language settings, cookies, log data, and security events.
- Communication data: emails, support requests, form submissions, and replies.
Please do not upload personal data, sensitive data, or third-party personal data in logos, images, or custom text unless it is necessary for your order and you have the right to provide it.
3. Why we use personal data
| Purpose | Examples of data | Legal basis |
|---|---|---|
| To operate the website and configurator | Technical data, cookies, design data | Legitimate interest and performance of a contract |
| To process and fulfil orders | Order details, billing details, shipping details, design data | Performance of a contract and legal obligation |
| To produce custom products | Uploaded logos, team names, colors, preview files, configuration data | Performance of a contract |
| To handle payments and invoices | Payment status, transaction references, billing details | Performance of a contract and legal obligation |
| To provide support | Contact details, communication data, order details | Performance of a contract or legitimate interest |
| To secure and improve the website | Technical data, logs, usage data | Legitimate interest |
| To send marketing, if enabled | Email address, preferences | Consent or legitimate interest, depending on the situation |
| To comply with legal obligations | Invoices, tax records, administration, order records | Legal obligation |
4. Customizer, uploads, and production files
When you use the configurator, your design choices can be stored locally in your browser, in the cart, and with the order. This lets you review the design, edit selected cart items, and allows us to review the submitted design for production.
Uploaded logos and images may contain metadata. Where possible, remove unnecessary metadata before uploading artwork. We use uploaded artwork only as needed to provide the configurator, produce the ordered product, handle support, and keep order records.
5. Payments and checkout
Checkout is powered by WooCommerce. Payment methods are shown at checkout and may be handled by third-party payment providers such as Stripe if enabled. Payment providers process payment details according to their own terms and privacy policies.
We receive payment status, transaction references, and order information needed to complete and administer your order. We do not store full card numbers on our website.
6. Cookies and similar technologies
We use cookies and similar technologies that are necessary for the website, cart, checkout, account functions, security, and the configurator to work properly.
If analytics, marketing, or tracking tools are enabled, we use them only where permitted by law and, where required, after consent. You can manage cookies through your browser settings and, where available, through the cookie controls shown on the website.
7. Who we share personal data with
We may share personal data only where necessary for the purposes described in this Privacy Policy. This may include:
- hosting, website, WordPress, WooCommerce, and technical service providers;
- payment providers shown at checkout;
- production, print, fulfilment, and shipping partners where needed to complete an order;
- email, support, and communication tools;
- accounting, tax, legal, and professional advisers;
- public authorities, courts, regulators, or law enforcement where legally required.
When service providers process personal data for us, we use appropriate contractual safeguards where required.
8. International transfers
Some service providers may process personal data outside the European Economic Area. Where this happens, we use appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.
9. How long we keep personal data
We keep personal data only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required by law.
| Type of data | Typical retention |
|---|---|
| Orders, invoices, tax, and accounting records | Usually 7 years under Dutch administration retention rules, or longer where legally required |
| Design files and order production data | As long as needed for production, support, reorders, disputes, or legal obligations |
| Contact and support messages | As long as needed to handle the request and maintain business records |
| Account data | As long as the account exists, unless earlier deletion is required or requested |
| Technical logs and security records | As long as needed for security, troubleshooting, and fraud prevention |
| Marketing data | Until you unsubscribe or withdraw consent, unless we need to keep a suppression record |
10. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, and destruction. No website or transmission method is completely secure, so we cannot guarantee absolute security.
11. Your privacy rights
Depending on your location and the applicable law, you may have the right to access, correct, delete, restrict, object to processing of, or receive a copy of your personal data. Where processing is based on consent, you can withdraw consent at any time.
To exercise your rights, contact us at info@visualsense.nl or info@basketballclipboard.com. We may ask you to verify your identity before responding.
You also have the right to lodge a complaint with the Dutch Autoriteit Persoonsgegevens or another competent data protection authority.
12. Children
The website is intended for coaches, clubs, schools, organisations, and other customers who can lawfully place orders. We do not knowingly collect personal data from children without appropriate permission from a parent, guardian, school, club, or authorised adult where required.
13. Third-party websites
The website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party services.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be published on www.basketballclipboard.com/privacy-policy/.
15. Contact
For questions about this Privacy Policy or your personal data, contact info@visualsense.nl or info@basketballclipboard.com.