Last updated: 1 July 2026
These Terms and Conditions apply to your use of BasketballClipboard.com and to orders placed through the website for custom basketball coaching clipboards and related services. Basketball Clipboard is operated by Visual Sense.
By using the website, creating a design, placing an order, or contacting us about an order, you agree to these Terms. If you do not agree, do not use the website or place an order. Nothing in these Terms removes or limits any mandatory rights you may have under applicable consumer law.
1. About us
Visual Sense
Registered address: Gijzelaarslaan 13, 9727CV, Groningen, the Netherlands
Company number: 02083875
Customer support: info@basketballclipboard.com
Company/legal contact: info@visualsense.nl
VAT information is shown on invoices where applicable.
2. What we sell
Basketball Clipboard offers customisable basketball coaching clipboards and may also offer standard, non-custom products. The website includes a configurator where you can choose court layouts, colours, text, logos, names, uploaded images, and other design options before adding a product to your cart.
Product descriptions, previews, images, and colours are provided to help you make a choice. Small differences may occur between screen previews and the final physical product because screens, materials, printing, and production processes can vary. This does not affect your statutory rights if a product is defective, damaged, incomplete, or not as described.
3. Your design and order review
You are responsible for checking your design before placing an order. This includes court layout, team name, spelling, colours, uploaded logos, image placement, measurements, selected options, and quantity. For custom-made or personalised products, please check all customisation details carefully before placing the order.
When you add a design to the cart, the selected configuration and preview data are stored with the order so that the submitted design can be reviewed for production.
If we notice a technical issue, unclear artwork, low-resolution uploads, or a production concern, we may contact you before production. We may pause production until we receive the information or artwork needed to continue. We are not responsible for errors in the final product that result from incorrect details supplied or approved by you, unless mandatory law provides otherwise.
4. Logos, images, and user content
You may upload or enter content such as logos, images, team names, text, colours, and other design elements. You remain responsible for that content.
By submitting content, you confirm that you own it or have permission to use it for the ordered product. You must not upload content that infringes intellectual property rights, privacy rights, publicity rights, or other rights of another person or organisation.
You grant us a limited permission to store, process, reproduce, and use your submitted content only as needed to provide the configurator, produce the ordered product, handle support, and keep order records.
5. Prices and payment
Prices are shown in EUR unless stated otherwise. Prices include applicable VAT. Shipping costs are shown separately at checkout.
Payment is handled through the payment methods shown at checkout. We may use third-party payment providers to process payments securely. We do not store full payment card details on our website.
An order is only accepted when checkout is completed and payment, where required, has been successfully processed or otherwise confirmed.
6. Production, delivery, and bulk orders
Production starts after the order is accepted and, where needed, after artwork or design questions have been resolved. If you want to cancel or correct an order before production starts, contact us as soon as possible at info@basketballclipboard.com. We will confirm whether cancellation or changes are still possible. Once production has started for a custom-made or personalised product, the order cannot be cancelled or returned as a change-of-mind withdrawal, unless the product is defective, damaged, incomplete, or not as described. Delivery and production estimates are indicative unless explicitly confirmed in writing.
For bulk orders, club orders, school orders, academy orders, camps, or staff sets, additional production timing, proofing, payment, and delivery arrangements may apply. Those arrangements can be confirmed separately by email.
Shipping costs, delivery options, and applicable taxes are shown at checkout where available. You are responsible for providing a complete and accurate delivery address.
7. Cancellations, returns, and refunds
Right of withdrawal for non-custom products
If you are a consumer in the European Union and you purchase a standard, non-custom product online, you normally have the right to withdraw from your purchase within 14 days after receiving the product, without giving a reason. If an order is delivered in separate shipments, the withdrawal period may start after you receive the final product in that order.
You can exercise this right by using our online withdrawal function, by using the model withdrawal form where available, or by sending us a clear statement by email at info@basketballclipboard.com. You must tell us that you wish to withdraw before the withdrawal period expires.
The product must be returned in accordance with our return instructions. Where a return address is needed, we will provide it to you; if no different return instructions are given, returns should be sent to Gijzelaarslaan 13, 9727CV, Groningen, the Netherlands. We may deduct an amount from the refund if the product has been used or handled beyond what is necessary to inspect its nature, characteristics, and functioning.
Unless we agree otherwise or applicable law requires otherwise, you are responsible for the direct cost of returning non-custom products when you withdraw from a purchase, provided we informed you of this before purchase.
Custom-made and personalised products
Some of our products are made according to the customer’s specifications or are clearly personalised. This may include products made to custom dimensions, products containing names, logos, images, dates, uploaded designs, personalised text, selected colours, selected layouts, or other customer-specific details.
For these products, the statutory 14-day right of withdrawal does not apply. This means that custom-made or personalised products cannot be cancelled or returned once production has started, unless the product is defective, damaged, incomplete, or not as described.
Before placing an order, you are responsible for checking that all customisation details, measurements, designs, spelling, colours, quantities, and other specifications are correct. This does not affect your statutory rights.
Mixed orders
If your order contains both non-custom products and custom-made or personalised products, the statutory withdrawal right applies only to the non-custom products for which that right exists. Custom-made or personalised products in a mixed order cannot be cancelled or returned once production has started, unless they are defective, damaged, incomplete, or not as described.
If you withdraw from only part of a mixed order, any refund will be limited to the eligible returned products and any delivery costs that must be refunded under applicable law.
Online withdrawal function and model form
Our online withdrawal function and any model withdrawal form are available only for products or orders for which a statutory withdrawal right exists. If an order contains only custom-made or clearly personalised products, using the online withdrawal function or sending a withdrawal form does not create a statutory withdrawal right. If an order is mixed, the withdrawal function or form applies only to the eligible non-custom products in that order.
Defective, damaged, incomplete, or incorrect products
Nothing in these Terms limits your statutory rights. If a product is defective, damaged, incomplete, or not as described, please contact us at info@basketballclipboard.com within a reasonable time after discovering the issue.
We may ask you to provide photos, order details, the product preview, packaging photos, or other information so that we can assess the issue and offer an appropriate solution, such as repair, replacement, reprint, or refund where required by law. This applies to both standard products and custom-made or personalised products.
Refunds
Refunds, replacements, or reprints are assessed based on the specific issue, the submitted design, production records, and applicable consumer law. For valid withdrawal returns of non-custom products, we will refund the amount due within 14 days after you inform us of the withdrawal, unless applicable law allows us to wait until we have received the returned product or you have provided evidence that you have sent it back.
For defective, damaged, incomplete, or not-as-described products, return costs and remedies will be handled in accordance with applicable consumer law.
8. Intellectual property
The website, configurator, court drawings, product previews, software, layout, text, graphics, and brand materials are owned by Visual Sense, Basketball Clipboard, or their licensors unless stated otherwise.
You may use the website and configurator for their intended purpose. You may not copy, scrape, resell, reverse engineer, or commercially exploit the website, configurator, production files, or design assets without written permission.
9. Website availability and accuracy
We try to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted, error-free, or fully up to date. We may change products, prices, features, content, and availability at any time.
If a clear pricing, product, or technical error appears on the website or in checkout, we may correct the error and contact you before accepting or producing the order.
10. Liability
Nothing in these Terms limits liability that cannot legally be limited. To the fullest extent permitted by law, we are not liable for indirect loss, loss of profit, loss of revenue, loss of business, or loss caused by misuse of the website, incorrect order details, or content supplied by you.
Our total liability for a claim relating to an order is limited to the amount paid for that order, unless mandatory law provides otherwise.
11. Privacy
We process personal data as described in our Privacy Policy. This includes order details, contact details, design data, uploaded artwork, and technical data needed to operate the website and fulfil orders.
12. Changes to these Terms
We may update these Terms from time to time. The latest version will be published on BasketballClipboard.com. The Terms in force at the time of your order apply to that order unless mandatory law provides otherwise.
13. Governing law and disputes
These Terms are governed by the laws of the Netherlands, unless mandatory consumer law provides otherwise.
We will try to resolve disputes informally first. If a dispute cannot be resolved, it may be submitted to the competent courts in the Netherlands, unless mandatory law gives you the right to bring the dispute elsewhere.
14. Contact
For product, order, or support questions, contact info@basketballclipboard.com. For company or legal questions, contact info@visualsense.nl.